Aelia Duty Free
Aelia Duty Free, The Art of the Gift: the duty-free omnichannel concept with a strong sense of place, unique to each airport
A global leader in Duty Free & Fashion
Lagardère Travel Retail offers a large portfolio of performing, innovative and experiential retail concepts in Duty Free & Fashion
Lagardère Travel Retail's goal is to reinvent the Duty Free & Fashion shopping experience for passengers around the world, by creating excitement and emotion at the airport.
We develop high-performing and innovative retail brands and concepts, with the objective to create a real and memorable shopping experience for travelers. We tailor each brand to each market, to reflect local specificities and sense of place, while leveraging digital functionalities to offer new omnichannel services to travelers from “Click&Collect” to “Shop&Collect”.
€2.0bn
turnover
24
countries
700
stores
135
airports
11
airlines
Own brands
Aelia Duty Free
Aelia Duty Free, The Art of the Gift: the duty-free omnichannel concept with a strong sense of place, unique to each airport
Retailtainment & Activation
We never stop changing the way travelers shop in airports
“Art of Fragrance”, “Le Bar”, or “La Scène” are just a few of the most recent customer experiences we have imagined for our stores to offer more excitement and ensure that we stand out from the crowd.
Throughout their journey, we engage with customers via promotions, seasonal offers and campaigns based around local specialties.
Our mantra is « good deals in great shops. »
Retailtainment & Activation
We never stop changing the way travelers shop in airports
Digital
Anytime, anywhere, on any device
We have created a full omnichannel interactive experience for travelers:
- before departure: social networks and the pre-order “Click&Collect” service enable customers to discover our products, offers and service
- in store: digital devices engage and inform travelers and offer digital payment solutions to ease their journey
- upon return: “Shop&Collect” enables travelers to buy on departure and collect their merchandise when they return. We keep in touch with travelers through newsletters and after-sales service
Digital
Anytime, anywhere, on any device
Customer service
OSCAR, a global customer service program
Since 2006, the OSCAR program (Open, Smile, Consider, Assist, Recognize) guarantees an unparalleled service standard of customer service across our network. All our sales teams are trained at the ISO 9001 certified Lagardère Travel Retail Training Center.
Customer service
OSCAR, a global customer service program
Reinventing Fashion!
Being the leader in travel retail fashion, we have built the most dynamic brand portfolio
Because fashion is also a key part of an airport commercial ecosystem, we develop vibrant fashion concepts and we scout the world to identify the latest trends and successful brands.
From niche mono-brand stores to casual multi-brand concepts, we are able to address the desires of every customer and every airport.
Reinventing Fashion!
Being the leader in travel retail fashion, we have built the most dynamic brand portfolio